Our client has an immediate full-time permanent opportunity available for a Dialer Specialist in Richmond Hill, ON 

The Dialer Specialist is responsible for configuring and administering dialer campaigns and systematic programming to help manage inventory and drive business goals. This position will work closely with Operations and IT to deploy strategies that will maximize the efforts of the collectors by increasing right- party contacts and streamlining the inventory.

Job Duties and Responsibilities:

• Reporting directly to Corporate Office and Executive Operations with Collaboration with Compliance and IT teams on strategies for maximizing dialer efficiency and compliance.

• Development and execution of dialer campaigns

• Monitoring of agent activity and engagement on campaigns

• Data analysis of campaigns, inventory penetration, company objectives and identification of new strategies to improve company performance

• Configuration and administration of dialing systems including the PBX, IVR, manual and automated contact platforms

• Configuration and administration of voice analytics system

Qualifications Education:

• Post secondary degree / diploma or equivalent work experience in a similar position may be substituted for educational requirements

• High School Diploma or GED required

Knowledge:

•Basic knowledge of PBX phone systems

•Working knowledge on a dialer system in a call-center a plus.

 

Skills:

•Excellent written and verbal communication skills.

•Modern office procedures, methods, and computer equipment

•Microsoft Office (Excel Word, Outlook) at an intermediate level required